Returns Policy

Return Period

Our return policy extends for 30 days from the date of delivery. After this period has elapsed, we are unable to offer refunds or exchanges. This ensures that all returns are handled promptly and efficiently while maintaining product quality standards.

Eligible Returns

We accept returns on products that:

• Were shipped directly from Candelviro
• Are in their original condition
• Show manufacturing defects
• Were incorrectly shipped items
• Include the original proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used or burned candles
• Personalized or custom-made items
• Items marked as final sale
• Gift cards

Return Process

1. Contact our customer service team at ask@candelviro.com to initiate your return
2. Include your order number and reason for return
3. Wait for return authorization and shipping instructions
4. Package your items securely in their original packaging if possible
5. Ship to the provided return address (not the original shipping address)

Refund Process

Once we receive your return:

• We will inspect the item within 2 business days
• You will receive an email confirming receipt of your return
• Upon approval, your refund will be processed to your original payment method
• Refunds typically appear in your account within 5-10 business days

Important Notes About Refunds

• Original shipping costs are non-refundable
• Return shipping costs are the responsibility of the customer
• Damaged items during return shipping may affect refund amount
• For orders with multiple items, only defective items will be refunded

Damaged or Defective Items

If you receive a damaged or defective item:

1. Document the damage with photos
2. Contact us within 48 hours of delivery
3. Include your order number and detailed description of the issue
4. We will provide specific return instructions or replacement options

Contact Information

For any questions about returns or refunds, please contact us:

• Email: ask@candelviro.com
• Phone: +1 (301) 925-3392
• Address: 6914 Drylog St, Capitol Heights, MD 20743, United States