Shipping Policy

Free Shipping Service

At Candelviro, we are pleased to offer complimentary shipping on all orders to the Continental United States. Our commitment to customer satisfaction extends to providing a premium delivery experience that matches the luxury of our products.

Shipping Details:

• No minimum order requirement for free shipping
• All orders ship from our facility in Capitol Heights, MD
• Free shipping available to all Continental U.S. addresses
• Delivery service provided by FedEx or UPS
• Standard delivery time: 3-5 business days
• Order processing time: 48 hours

Order Processing

We process orders Monday through Friday, excluding major holidays. All orders are carefully packaged and handled at our facility located at:

For questions about your order, please contact us at:

• Email: ask@candelviro.com
• Phone: +1 (301) 925-3392

Tracking Your Order

Every order is monitored throughout its journey using FedEx or UPS tracking systems. You will receive:

• Order confirmation email immediately after purchase
• Shipping confirmation email with tracking number once your order ships
• Regular status updates through our delivery partners

Delivery Times

Standard delivery timeframes:

• Order Processing: 48 hours
• Transit Time: 3-5 business days
• Total Estimated Time: 5-7 business days from order placement

Note: Delivery times may vary during peak seasons or due to unforeseen circumstances.

Special Handling

Our luxury candles receive special attention during shipping:

• Custom protective packaging to prevent damage
• Temperature-controlled shipping when necessary
• Insurance included on all shipments
• Signature confirmation available upon request

International Shipping

Currently, we only ship within the Continental United States. We are working to expand our shipping services to international destinations in the future. Please contact us directly for any special shipping arrangements or questions about future international shipping options.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit:

• Contact our customer service team immediately
• Provide your order number and tracking information
• We will initiate a claim with our shipping partner
• Replacement items will be shipped at no additional cost

Policy Updates

This shipping policy was last updated on February 22, 2026. We reserve the right to modify these terms at any time. Any changes will be reflected on this page with an updated revision date.